State Farm® Insurance Agent Joel Laird
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nicolas
March 27, 2025
1
out of
5
rating by Nicolas
"They fixed the address of my renters policy and suddenly I owe 3 months. Also when I called around to get other quotes after that the first quote I got was 36% less on my auto insurance."
We responded:
"I’m sorry that your take away from our communications with you about your updated address is what you wrote. It is not what is happening and we are happy to discuss it with you again whenever you’d like to call us back. Thank you for choosing State Farm. "
Nicholas Gaskell
March 18, 2025
5
out of
5
rating by Nicholas Gaskell
"Andrew K. has been my agent for a short while now and I couldn't be more pleased. He's been extremely patient and most importantly, informative. He's taught me a lot and made me feel comfortable with my coverage despite my million questions. Made the switch bc my wife already had SF before we got married and when I merged the vehicles and home I saved a lot. Highly recommend!"
We responded:
"Thank you, Nicholas, for sharing your experience! I'm happy to hear that Andrew has been so patient and informative, making you feel comfortable with your coverage. It's great to know that merging your policies led to savings. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Kaitlin Hulslander
February 4, 2025
5
out of
5
rating by Kaitlin Hulslander
"Davis was so helpful getting me a cheaper car insurance policy!"
We responded:
"Thank you, Kaitlin! I'm glad to hear that Davis was able to assist you in finding a more affordable insurance policy. We appreciate your feedback and are here to help with any future insurance needs or questions you might have."
Lauren Kellum
December 19, 2024
5
out of
5
rating by Lauren Kellum
"Purchased life polices for me and my kids. Andrew was amazing and provided the best customer experience. Looking forward to continuing use them for future insurance needs."
We responded:
"Thank you, Lauren, for sharing your experience! I'm glad to hear that Andrew provided such a great customer experience while helping you with the policies for you and your kids. We look forward to assisting you with any other insurance needs. If you have any questions or need further assistance, feel free to reach out!"
Jennifer Weaver
December 13, 2024
1
out of
5
rating by Jennifer Weaver
"My family and I have been members of State Farm for several years. Up until the last several months we’ve gotten great service from Joel’s office. However the last couple times I’ve contacted them a woman named Kelly has answered. Both times she has not seemed to have known how to articulate information regarding our policies to us. This last interaction I had called to make a partial payment on one of my policies and she again seemed very confused and I told her I would like to wait until Jessica, who we normally deal with was back in the office and without my authorization she charged my card a substantial amount of money. I was obviously upset and requested she immediately void it. She was again rude to me and took no accountability for her mistake. My family has transferred our services to another State Farm agent."
Chris Watson
December 12, 2024
5
out of
5
rating by Chris Watson
"I needed to find insurance that would offer me the best policy. Ms. Natalee Martin with State Farm made it happen. She provided me with great customer service and was very helpful at getting me the quote I needed. Natalee is awesome and I highly recommend her as an agent. Thanks to her, I’ll continue to be a customer with State Farm."
We responded:
"Thank you, Chris, for your wonderful feedback! I'm happy to hear that you found the right policy and had a positive experience with our service. It's great to know that the quote process was smooth and helpful for you. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Hancock-Ross Accounting
October 23, 2024
5
out of
5
rating by Hancock-Ross Accounting
"Joel's office with State Farm is absolutely fabulous. Jessica and the team make it so easy to reach out and get whatever I need any time it pops up. As always, rates are competitive and their service is top notch."
We responded:
"Jessica and the team will be so happy to know their efforts are appreciated! We're glad you find our service easy to access and our rates competitive. Your positive feedback means a lot to us. If you ever need anything else, don't hesitate to reach out. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Cheryl Barnett
October 11, 2024
5
out of
5
rating by Cheryl Barnett
"Excellent and courteous assistance in changing coverage from previous company to State Farm."
We responded:
"Cheryl, thank you for your wonderful review! I'm happy to know you received excellent and courteous assistance during your transition to State Farm. Our team is dedicated to making such processes smooth and stress-free. If you have any further questions or need assistance, feel free to reach out anytime. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Hannah Engblom
July 19, 2024
5
out of
5
rating by Hannah Engblom
"I was looking for a cheaper car insurance option and am so glad I stumbled upon this State Farm agency! Davis was great at helping me get a better deal and patient in answering any questions I had, which I really appreciated. I cannot recommend them enough!"
We responded:
"Hey Hannah! I'm so glad you found us and that Davis could help you get a better deal on your auto insurance! We really appreciate your recommendation and are always here if you have any more questions or need further assistance. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Laura Forero
June 19, 2024
5
out of
5
rating by Laura Forero
"They are always so helpful"
We responded:
"Laura, we're thrilled to hear that you find our team always so helpful! Providing excellent service is our top priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Joseph Jordan
June 18, 2024
5
out of
5
rating by Joseph Jordan
"Have had nothing but great experiences doing business with Joel and his crew! They have been with me through some of my biggest life events like getting engaged and starting my first home! I would recommend anyone and everyone do business with these fine folk"
We responded:
"Joseph, I'm thrilled to hear about your great experiences with our team during significant life events like your engagement and first home purchase! We're grateful for your recommendation and look forward to continuing to provide top-notch service for all your insurance needs. Thank you for choosing us! - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Larry Rose
May 7, 2024
5
out of
5
rating by Larry Rose
"I just had the pleasure of speaking with William Fields at the Joel Laird State Farm Agency about some questions concerning a policy renewal notice I received. William was courteous, friendly and very knowledgeable. I answered my questions and was great to work with. I highly recommend him and the Joel Laird Agency!"
We responded:
"Larry, I'm thrilled to hear about your positive experience with William at our office! We're pleased that he provided knowledgeable and friendly service to assist with your policy renewal questions. Thank you for recommending William and our agency – we're grateful for your feedback and look forward to helping you with any future insurance needs! - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Mario Sangermano
May 5, 2024
5
out of
5
rating by Mario Sangermano
"Incredibly satisfied with my new relationship with State Farm insurance for my home and auto. Davis Witt was very friendly considerate and very clear about explaining my policies. Joel Laird and company saved my wife and I a lot of money and better, much better coverage than our previous insurance company. Thank you guys again for your help and giving us a great deal."
We responded:
"Thank you, Mario, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Davis, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Ivan Games II
April 11, 2024
5
out of
5
rating by Ivan Games II
"Very personable and proactive staff. Would not hesitate to recommend for all types of insurance. 👍"
We responded:
"Ivan, thank you for trusting our agency with your insurance needs. - Joel Laird - State Farm Insurance Agent"
Sparky Today
April 11, 2024
5
out of
5
rating by Sparky Today
"We moved from Florida, and were so fortunate to have Tate care of the three vehicles we had, insured with his office in Murfreesboro Quick responses to our phone calls, and texts, and gave us excellent rates. I would definitely recommend Joe Laird, State Farm Insurance Agent."
We responded:
"Thank you, Sparky, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Tate always puts our customers first."
Steve Martin
April 10, 2024
5
out of
5
rating by Steve Martin
"We had State Farm ins. In Ca. Our agent there referred us to Joel Laird here in the Murfreesboro State Farm . I had just retired and wanted to get back here having spent my childhood years in Tullahoma. We talked to Tate from the State Farm office & told him about buying a house here & needing insurance on it & also transferring ins. on our vehicle. Tate really was a life-saver with making the transition actually easy. We totally owe it to the State Farm staff helping us all along the way and always being available to help . Kudos to this office, I would refer anyone needing ins. knowing they will be well taken care of."
We responded:
"Steve, thank you so much for sharing your experience with us! I'm thrilled to hear that Tate and the rest of the team at the Murfreesboro State Farm office were able to assist you in making your transition to Tennessee and getting your insurance needs sorted out. Ensuring that our clients have a smooth and seamless transition is always our goal, and I'm glad to know that Tate was able to make the process easy for you. Providing excellent service and being available to help every step of the way is what we strive for. Your kind words and recommendation mean a lot to us. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help in any way we can. Thank you once again for choosing us as your insurance provider! - Joel Laird - State Farm Insurance Agent"
Zakiya Freeman
April 10, 2024
5
out of
5
rating by Zakiya Freeman
"Tate and his entire team are really amazing. They’re all so friendly and outgoing. I like the flexibility they offer me with communications via text as well as the savings and bundles I receive for our 4 vehicles and our Renters insurance. I give them 5 STARS and I highly recommend anyone looking for reliable, dependable, and affordable car, home, or life insurance, to reach out to them. Ask for TATE and tell them Kia sent you 😉"
We responded:
"Kia, thank you so much for your glowing review! It's truly heartwarming to hear such kind words about me and my team. Providing excellent service and ensuring our clients feel valued is our top priority, and I'm glad to know that you find us friendly, outgoing, and flexible with communication. We understand the importance of being accessible to our clients, and offering flexibility with communication channels is something we strive for. I'm also thrilled that you're satisfied with the savings and bundles you receive for your vehicles and renters insurance. Your recommendation means the world to us, and we're grateful for your trust in us. If you or anyone you know ever need assistance with insurance needs, please don't hesitate to reach out. We're here to help in any way we can. Thank you once again for choosing us and for your kind words!"
Lauren Whistle
April 10, 2024
5
out of
5
rating by Lauren Whistle
"I highly recommend taking your insurance needs to Michael Richardson. The entire experience was great- he was helpful and extremely knowledgeable!"
We responded:
"Thanks for the kind words, Lauren! We’re happy to hear Michael was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve! - Joel Laird - State Farm Insurance Agent"
Kathryn James
April 10, 2024
5
out of
5
rating by Kathryn James
"I had an incredible experience with Michael Richardson, moving my home/auto/umbrella insurance to him. He's efficient, quick, thorough, and knowledgeable. I have already started recommending him to friends and family!"
We responded:
"Kathryn, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Michael was able to do just that for your home, auto, and umbrella policies! We appreciate you putting your trust in our office to help protect what matters most."
Kerry Kirkpatrick
April 10, 2024
5
out of
5
rating by Kerry Kirkpatrick
"I have nothing to say but great things about the group at Joel Laird. I've been with with State Farm overall for many years, and no one has been more helpful and/or responsive than them. Jessica specifically is a rock star, and she helps me manage my fleet of cars easily as they come and never go. It's her wonderful personality and exceptional service that I appreciate the most!"
We responded:
"Thank you for sharing your experience with our office, Kerry! We value your feedback and are pleased to hear about your positive interactions with our team, particularly with Jessica. It's great to know that we've been able to provide you with helpful and responsive service in managing your fleet of cars. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Charlotte Harper
March 21, 2024
5
out of
5
rating by Charlotte Harper
"My husband and I had to find new homeowners insurance because ours was expiring at the end of April. After being with the same company for many years, we made the decision to move our auto insurance as well. I started the quote online and then Michael Richardson, at Joel Laird's office contacted me to finish it up. I couldn't have asked for a better experience. Switching over my policy was super easy, and Michael even got us an umbrella policy for very little extra a month. By far the easiest and most convenient experience I've had with any insurance agency. Switching over my policy was super easy, everything was done over the phone in about 15 minutes! Rob did a great job getting my monthly payment down while also increasing my coverages. I highly recommend giving them a call!"
We responded:
"Thank you so much for sharing your positive experience, Charlotte! We are thrilled to hear that Michael and Rob provided you with exceptional service and made the process of switching your homeowners and auto insurance policies so easy. We appreciate your recommendation and look forward to continuing to provide you with excellent coverage and service. Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Jeffrey Seven
February 23, 2024
3
out of
5
rating by Jeffrey Seven
"Been a happy State Farm insurance customer for over 8 years. Unfortunately, I decided to cancel today because I noticed that there was there was a $25 returned payment fee on my current bill. I called the office to ask them what it was about. The woman told me that it was a new policy started in December 2023 where any card payment that doesn't get processed for any reason automatically gets a $25 fee on the next bill. When I let her know that my wife's card was on AutoPay and that she had to get a replacement card recently, so the expiration date and three digit code was updated but I forgot to update on the State Farm website. So basically, if you have State Farm insurance auto pay and you accidentally forget to update a new or replacement card info, you will then get charged a $25 fee with zero flexibility to remove it, even as a one-time courtesy because the corporate system won't let them. The explanation was that it was my responsibility to read the policy update notice that came with the December bill. And I agree. But to not have the willingness to offer a one-time courtesy removal of that fee doesn't feel like good customer service. So I got a new policy with another company and cancelled same day. So for $25 they lost an 8 year customer. And it's a bummer, because up to now I've been super pleased with their service."
We responded:
"Hi, Jeffrey. Thank you for choosing State Farm for the last eight years! We can and do waive the $25 for one-time exceptions for situations like you articulated above. We can only make one exception in a 12-month time period, so if we were unable to waive the fee, it was because there was a second incident in the last 12 months. I have two State Farm Agencies: one in Murfreesboro, TN and one in Smyrna, TN. I looked up your name in our systems so I could call you. I was not able to find you in either Agency. Do you have a different State Farm Agent or use a different name? I'd like to help, but I can't locate your account. Regardless if you are my customer or another Agent's customer, we appreciated you choosing State Farm for the last eight years and wish you nothing but the best. We'd love to work with you again in the future if things don't work out with your new company or if their late payment fee structure isn't to your liking. Have a great day. - Joel"
Mike Hilliard
February 23, 2024
5
out of
5
rating by Mike Hilliard
"Highly recommend Joel and his whole team. A special thanks to Kelly for her exceptional service, she has always been incredibly helpful to me. Mike Hilliard"
We responded:
"Thank you for your recommendation, Mike! We're delighted to hear about your positive experience with the team. Kelly is indeed exceptional, and we're thrilled to have her on board. If you ever need further assistance, don't hesitate to reach out. We're here to help!"
Martin Martinez
November 8, 2023
5
out of
5
rating by Martin Martinez
"Joel's agency is very professional, efficient, and responsive to the customer's needs. They were always very helpful in getting me the best coverages to protect me in case the worst could happen. They also used to stop by the complex and bring Chick-Fil-A for everyone too :D Truly a team of caring insurance professionals. I highly recommend doing business with Joel and his team!"
We responded:
"Martin, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Brooke Dewberry
October 20, 2023
5
out of
5
rating by Brooke Dewberry
"Davis was awesome! He was quick to help and answered all my questions!"
We responded:
"Brooke, thank you for taking the time out of your day to leave us a review! We love hearing about how Davis provided a wonderful insurance experience for you. Our office loves being your good neighbor!"