State Farm® Insurance Agent Joel Laird
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hancock-Ross Accounting
October 23, 2024
5
out of
5
rating by Hancock-Ross Accounting
"Joel's office with State Farm is absolutely fabulous. Jessica and the team make it so easy to reach out and get whatever I need any time it pops up. As always, rates are competitive and their service is top notch."
We responded:
"Jessica and the team will be so happy to know their efforts are appreciated! We're glad you find our service easy to access and our rates competitive. Your positive feedback means a lot to us. If you ever need anything else, don't hesitate to reach out. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Cheryl Barnett
October 11, 2024
5
out of
5
rating by Cheryl Barnett
"Excellent and courteous assistance in changing coverage from previous company to State Farm."
We responded:
"Cheryl, thank you for your wonderful review! I'm happy to know you received excellent and courteous assistance during your transition to State Farm. Our team is dedicated to making such processes smooth and stress-free. If you have any further questions or need assistance, feel free to reach out anytime. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Hannah Engblom
July 19, 2024
5
out of
5
rating by Hannah Engblom
"I was looking for a cheaper car insurance option and am so glad I stumbled upon this State Farm agency! Davis was great at helping me get a better deal and patient in answering any questions I had, which I really appreciated. I cannot recommend them enough!"
We responded:
"Hey Hannah! I'm so glad you found us and that Davis could help you get a better deal on your auto insurance! We really appreciate your recommendation and are always here if you have any more questions or need further assistance. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Laura Forero
June 19, 2024
5
out of
5
rating by Laura Forero
"They are always so helpful"
We responded:
"Laura, we're thrilled to hear that you find our team always so helpful! Providing excellent service is our top priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, feel free to reach out. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Joseph Jordan
June 18, 2024
5
out of
5
rating by Joseph Jordan
"Have had nothing but great experiences doing business with Joel and his crew! They have been with me through some of my biggest life events like getting engaged and starting my first home! I would recommend anyone and everyone do business with these fine folk"
We responded:
"Joseph, I'm thrilled to hear about your great experiences with our team during significant life events like your engagement and first home purchase! We're grateful for your recommendation and look forward to continuing to provide top-notch service for all your insurance needs. Thank you for choosing us! - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Larry Rose
May 7, 2024
5
out of
5
rating by Larry Rose
"I just had the pleasure of speaking with William Fields at the Joel Laird State Farm Agency about some questions concerning a policy renewal notice I received. William was courteous, friendly and very knowledgeable. I answered my questions and was great to work with. I highly recommend him and the Joel Laird Agency!"
We responded:
"Larry, I'm thrilled to hear about your positive experience with William at our office! We're pleased that he provided knowledgeable and friendly service to assist with your policy renewal questions. Thank you for recommending William and our agency – we're grateful for your feedback and look forward to helping you with any future insurance needs! - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Mario Sangermano
May 5, 2024
5
out of
5
rating by Mario Sangermano
"Incredibly satisfied with my new relationship with State Farm insurance for my home and auto. Davis Witt was very friendly considerate and very clear about explaining my policies. Joel Laird and company saved my wife and I a lot of money and better, much better coverage than our previous insurance company. Thank you guys again for your help and giving us a great deal."
We responded:
"Thank you, Mario, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Davis, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Ivan Games II
April 11, 2024
5
out of
5
rating by Ivan Games II
"Very personable and proactive staff. Would not hesitate to recommend for all types of insurance. 👍"
We responded:
"Ivan, thank you for trusting our agency with your insurance needs. - Joel Laird - State Farm Insurance Agent"
Sparky Today
April 11, 2024
5
out of
5
rating by Sparky Today
"We moved from Florida, and were so fortunate to have Tate care of the three vehicles we had, insured with his office in Murfreesboro Quick responses to our phone calls, and texts, and gave us excellent rates. I would definitely recommend Joe Laird, State Farm Insurance Agent."
We responded:
"Thank you, Sparky, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Tate always puts our customers first."
Steve Martin
April 10, 2024
5
out of
5
rating by Steve Martin
"We had State Farm ins. In Ca. Our agent there referred us to Joel Laird here in the Murfreesboro State Farm . I had just retired and wanted to get back here having spent my childhood years in Tullahoma. We talked to Tate from the State Farm office & told him about buying a house here & needing insurance on it & also transferring ins. on our vehicle. Tate really was a life-saver with making the transition actually easy. We totally owe it to the State Farm staff helping us all along the way and always being available to help . Kudos to this office, I would refer anyone needing ins. knowing they will be well taken care of."
We responded:
"Steve, thank you so much for sharing your experience with us! I'm thrilled to hear that Tate and the rest of the team at the Murfreesboro State Farm office were able to assist you in making your transition to Tennessee and getting your insurance needs sorted out. Ensuring that our clients have a smooth and seamless transition is always our goal, and I'm glad to know that Tate was able to make the process easy for you. Providing excellent service and being available to help every step of the way is what we strive for. Your kind words and recommendation mean a lot to us. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help in any way we can. Thank you once again for choosing us as your insurance provider! - Joel Laird - State Farm Insurance Agent"
Zakiya Freeman
April 10, 2024
5
out of
5
rating by Zakiya Freeman
"Tate and his entire team are really amazing. They’re all so friendly and outgoing. I like the flexibility they offer me with communications via text as well as the savings and bundles I receive for our 4 vehicles and our Renters insurance. I give them 5 STARS and I highly recommend anyone looking for reliable, dependable, and affordable car, home, or life insurance, to reach out to them. Ask for TATE and tell them Kia sent you 😉"
We responded:
"Kia, thank you so much for your glowing review! It's truly heartwarming to hear such kind words about me and my team. Providing excellent service and ensuring our clients feel valued is our top priority, and I'm glad to know that you find us friendly, outgoing, and flexible with communication. We understand the importance of being accessible to our clients, and offering flexibility with communication channels is something we strive for. I'm also thrilled that you're satisfied with the savings and bundles you receive for your vehicles and renters insurance. Your recommendation means the world to us, and we're grateful for your trust in us. If you or anyone you know ever need assistance with insurance needs, please don't hesitate to reach out. We're here to help in any way we can. Thank you once again for choosing us and for your kind words!"
Lauren Whistle
April 10, 2024
5
out of
5
rating by Lauren Whistle
"I highly recommend taking your insurance needs to Michael Richardson. The entire experience was great- he was helpful and extremely knowledgeable!"
We responded:
"Thanks for the kind words, Lauren! We’re happy to hear Michael was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve! - Joel Laird - State Farm Insurance Agent"
Kathryn James
April 10, 2024
5
out of
5
rating by Kathryn James
"I had an incredible experience with Michael Richardson, moving my home/auto/umbrella insurance to him. He's efficient, quick, thorough, and knowledgeable. I have already started recommending him to friends and family!"
We responded:
"Kathryn, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Michael was able to do just that for your home, auto, and umbrella policies! We appreciate you putting your trust in our office to help protect what matters most."
Kerry Kirkpatrick
April 10, 2024
5
out of
5
rating by Kerry Kirkpatrick
"I have nothing to say but great things about the group at Joel Laird. I've been with with State Farm overall for many years, and no one has been more helpful and/or responsive than them. Jessica specifically is a rock star, and she helps me manage my fleet of cars easily as they come and never go. It's her wonderful personality and exceptional service that I appreciate the most!"
We responded:
"Thank you for sharing your experience with our office, Kerry! We value your feedback and are pleased to hear about your positive interactions with our team, particularly with Jessica. It's great to know that we've been able to provide you with helpful and responsive service in managing your fleet of cars. - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Crews Holt
April 10, 2024
5
out of
5
rating by Crews Holt
"This friendly, professional office set me up with the best life insurance plan to fit my needs. The entire process was seamless and I would highly recommend Joel and his team (I personally worked with Davis Witt) with any life insurance or any auto insurance needs."
We responded:
"Crews, thank ou so much for your kind words! It's fantastic to hear that Davis provided exceptional service and that you're pleased with your life insurance plan. We're here to assist with any future insurance needs you may have—thank you for choosing us! - Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Charlotte Harper
March 21, 2024
5
out of
5
rating by Charlotte Harper
"My husband and I had to find new homeowners insurance because ours was expiring at the end of April. After being with the same company for many years, we made the decision to move our auto insurance as well. I started the quote online and then Michael Richardson, at Joel Laird's office contacted me to finish it up. I couldn't have asked for a better experience. Switching over my policy was super easy, and Michael even got us an umbrella policy for very little extra a month. By far the easiest and most convenient experience I've had with any insurance agency. Switching over my policy was super easy, everything was done over the phone in about 15 minutes! Rob did a great job getting my monthly payment down while also increasing my coverages. I highly recommend giving them a call!"
We responded:
"Thank you so much for sharing your positive experience, Charlotte! We are thrilled to hear that Michael and Rob provided you with exceptional service and made the process of switching your homeowners and auto insurance policies so easy. We appreciate your recommendation and look forward to continuing to provide you with excellent coverage and service. Joel Laird - State Farm Insurance Agent, Murfreesboro, TN"
Jeffrey Seven
February 23, 2024
3
out of
5
rating by Jeffrey Seven
"Been a happy State Farm insurance customer for over 8 years. Unfortunately, I decided to cancel today because I noticed that there was there was a $25 returned payment fee on my current bill. I called the office to ask them what it was about. The woman told me that it was a new policy started in December 2023 where any card payment that doesn't get processed for any reason automatically gets a $25 fee on the next bill. When I let her know that my wife's card was on AutoPay and that she had to get a replacement card recently, so the expiration date and three digit code was updated but I forgot to update on the State Farm website. So basically, if you have State Farm insurance auto pay and you accidentally forget to update a new or replacement card info, you will then get charged a $25 fee with zero flexibility to remove it, even as a one-time courtesy because the corporate system won't let them. The explanation was that it was my responsibility to read the policy update notice that came with the December bill. And I agree. But to not have the willingness to offer a one-time courtesy removal of that fee doesn't feel like good customer service. So I got a new policy with another company and cancelled same day. So for $25 they lost an 8 year customer. And it's a bummer, because up to now I've been super pleased with their service."
We responded:
"Hi, Jeffrey. Thank you for choosing State Farm for the last eight years! We can and do waive the $25 for one-time exceptions for situations like you articulated above. We can only make one exception in a 12-month time period, so if we were unable to waive the fee, it was because there was a second incident in the last 12 months. I have two State Farm Agencies: one in Murfreesboro, TN and one in Smyrna, TN. I looked up your name in our systems so I could call you. I was not able to find you in either Agency. Do you have a different State Farm Agent or use a different name? I'd like to help, but I can't locate your account. Regardless if you are my customer or another Agent's customer, we appreciated you choosing State Farm for the last eight years and wish you nothing but the best. We'd love to work with you again in the future if things don't work out with your new company or if their late payment fee structure isn't to your liking. Have a great day. - Joel"
Mike Hilliard
February 23, 2024
5
out of
5
rating by Mike Hilliard
"Highly recommend Joel and his whole team. A special thanks to Kelly for her exceptional service, she has always been incredibly helpful to me. Mike Hilliard"
We responded:
"Thank you for your recommendation, Mike! We're delighted to hear about your positive experience with the team. Kelly is indeed exceptional, and we're thrilled to have her on board. If you ever need further assistance, don't hesitate to reach out. We're here to help!"
Martin Martinez
November 8, 2023
5
out of
5
rating by Martin Martinez
"Joel's agency is very professional, efficient, and responsive to the customer's needs. They were always very helpful in getting me the best coverages to protect me in case the worst could happen. They also used to stop by the complex and bring Chick-Fil-A for everyone too :D Truly a team of caring insurance professionals. I highly recommend doing business with Joel and his team!"
We responded:
"Martin, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Brooke Dewberry
October 20, 2023
5
out of
5
rating by Brooke Dewberry
"Davis was awesome! He was quick to help and answered all my questions!"
We responded:
"Brooke, thank you for taking the time out of your day to leave us a review! We love hearing about how Davis provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Krystal Jenise
September 14, 2023
5
out of
5
rating by Krystal Jenise
"The agents at this location are always so helpful!"
We responded:
"Krystal, thank you for sharing your experience with our office!"
alexus armstrong
August 7, 2023
5
out of
5
rating by alexus armstrong
"Quick. Great convo. Applied great discounts. East sign up process."
We responded:
"Alexus, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Daniel Smith
August 1, 2023
5
out of
5
rating by Daniel Smith
"Always takes care of my insurance needs"
We responded:
"Thank you for taking the time to leave us a review, Daniel. Our State Farm office in Murfreesboro would be nothing without policyholders like you!"
Zach Christinson
July 28, 2023
5
out of
5
rating by Zach Christinson
"Joe Lairds team has done a fantastic job setting up our home and auto insurance and making sure we are getting the best value from the policies! The folks working at the office and kind, efficient and have a strong customer 1st attitude."
We responded:
"Thank you for the wonderful review, Zach! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Emily Gentry
June 20, 2023
5
out of
5
rating by Emily Gentry
"William has been great for us! He has helped us through our wedding process and now our home buying process! I highly recommend!"
We responded:
"Thank you for the five-stars, Emily! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."